FAQ

 

SHIPPING

U.S ORDERS:
All orders are shipped within 1-2 weeks upon placement. keep in mind that most pieces are made to order. Orders are shipped using USPS priority flat rate for $6.50. Once your order is shipped a notification email will be sent, and you can track your order. Fedex delivery is available upon request for a higher fee.  

International orders: 
All orders are shipped within 1-2 weeks upon placement. keep in mind that most pieces are made to order. orders are shipped using usps first class international mail for $12.50 (international rates are subject to change based on delivery location). once your order is shipped a notification email will be sent. dhl delivery is available upon request for a higher fee. please note that the receiver is responsible for any duties and customs charges. 

Please contact us prior to ordering if you wish to make any other shipping arrangements and we will be happy to help.


exchanges


All the jewelry is handmade to order and therefore we do not accept returns. We love what we make and we want you to love it too! In the unlikely event that your order arrives and you are unhappy we can offer an exchange of items within 10 days of you receiving your order. exchanges must be pre-approved by email and The items must be returned in the same condition as delivered. shipping costs for an exchange will be covered by the customer.

If you have any other issues with an order, please do not hesitate to contact us. 


Jewelry care

 

The best way to care for your jewelry is to avoid any exposure to humidity, water, soaps, and lotions. make sure to store your peices in a clean and dry place. don't have a jewelry box? a sealed plastic bag works great.

silver and bronze/BRASS tend to oxidize and naturally patina over time, that is exactly what we love about these materials and their ability to age beautifully through time and everyday wear. if your prefer to keep your pieces shiny you can polish them using a metal polish (we recommend a.g. hagertys 100 all metal polish) and a jewelry polishing cloth (we love using sunshine cloths). 

please contact us if you have any questions or concerns. 


WHOLESALE

 

If you are interested in stocking swim to the moon jewelry in your store, please contact us at helloswimtothemoon@gmail.com and send us a little information about your shop.