ALL ORDERS ARE SHIPPED WITHIN one WEEK UPON PLACEMENT. ORDERS ARE SHIPPED USING USPS priority mail. Fedex delivery is available upon request. ONCE YOUR ORDER IS SHIPPED A NOTIFICATION EMAIL WILL BE SENT.
ALL ORDERS ARE SHIPPED WITHIN one WEEK UPON PLACEMENT. ORDERS ARE SHIPPED USING USPS priority mail international. dhl express shipping is available upon request. ONCE YOUR ORDER IS SHIPPED A NOTIFICATION EMAIL WILL BE SENT. PLEASE NOTE THAT THE RECEIVER IS RESPONSIBLE FOR ANY DUTIES AND CUSTOMS CHARGES.
PLEASE CONTACT me PRIOR TO ORDERING IF YOU WISH TO MAKE ANY OTHER SHIPPING ARRANGEMENTS AND I WILL BE HAPPY TO HELP.
RETURNS & EXCHANGES
All the jewelry is handmade and slight differences between pieces may vary, so please keep this in mind when making your purchase.
I LOVE WHAT I MAKE AND I WANT YOU TO LOVE IT TOO! IN THE UNLIKELY EVENT THAT YOUR ORDER ARRIVES AND YOU ARE UNHAPPY WE CAN OFFER AN EXCHANGE/return OF ITEMS WITHIN one week OF YOU RECEIVING YOUR ORDER. EXCHANGES/returns MUST BE PRE-APPROVED BY EMAIL AND THE ITEMS MUST BE RETURNED IN THE SAME CONDITION AS DELIVERED. SHIPPING COSTS FOR AN EXCHANGE/return WILL BE COVERED BY THE CUSTOMER.
refunds are only issued if the piece arrives damaged.
IF YOU HAVE ANY OTHER ISSUES WITH AN ORDER, PLEASE DO NOT HESITATE TO Contact me.
For all repairs purchased from swim to the moon please e-mail firstname.lastname@example.org within 90 days.
Please include a description of the repair, photo of the damage, and a proof of purchase within 90 days. For any repair after the 90 days, a charge will be applied. All repairs are subject to shipping charges by the customer.
For any repairs purchased from a stockist of swim to the moon, please get in contact with that store first.